TRAVEL WITH CONFIDENCE

As you start to plan your next international adventure, we understand that there are new factors to consider, which is why we have put together the promises outlined below, so that you can not only book with confidence but travel with confidence too.

» Flexible booking terms
Book a 2022 or 2023 Voyage of a Lifetime by Private Train™ now and your deposit will be fully refundable until 30 November 2021*, should you decide to cancel.

If your future trip is cancelled by us, for any reason, you will be eligible for a full refund. We will also enable you to transfer your booking to another date, up to 60 days before departure, if you are unable to travel due to the government restrictions in your country of residence or the countries you are due to visit on your trip with us.

*Following this date, our standard terms and conditions will apply.

» Your safety is our priority
We have always employed stringent safety and sanitation protocols on each and every one of our trains, but since resuming our tours, we have introduced some special measures to prevent the spread of COVID-19 as follows:

• All cabins and carriages are disinfected regularly providing long-lasting antimicrobial protection on all surfaces.
• Physical distancing will be maintained during meal service on board, with enough restaurant capacity to facilitate all guests at one time.
• Our plentiful breakfast service, including cooked-to-order options, will be served to your guests' table, replacing the buffet.
• All off-train excursions will be enjoyed in small groups of no more than 25 guests, including on coach transportation where required.
• All luggage will be thoroughly disinfected before boarding the train and handled by attendants wearing the appropriate PPE.
• All Golden Eagle train staff are fully vaccinated and wear face coverings throughout the journey for added peace of mind.
• Lateral flow tests are available on request from our on board Doctor.

In addition to our enhanced safety protocols, we have updated our vaccination policy as follows:

• All guests and train staff must be fully vaccinated, at least 2 weeks prior to departure, in order to board the Golden Eagle train. Guests will need to provide proof of vaccination as provided to them at the time of their vaccination. Please note, a photograph of a vaccination card is not sufficient.
• We encourage all guests to take a COVID-19 PCR test at home, 72 hours before joining the tour, as an added precaution. If a PCR test is not readily available, then we encourage guests to at a minimum take a COVID-19 Antigen test at home, prior to travel.

We have made this decision to update our vaccination policy to ensure that our guests can have a safe and enjoyable experience on board our luxury rail cruises and within the destinations we are visiting, as many venues around the world, such as museums and restaurants, are requiring proof of vaccination before entering. Similarly, we are now aware that many border controls are also requesting this proof of vaccination, therefore enforcing this policy will ensure that our tours can operate as seamlessly as possible across the various countries we visit. We will continue to monitor the local requirements and, where necessary, will adjust our policies accordingly.

These new protocols will follow the very latest advice at that time from various government agencies and the World Health Organisation (WHO) and all our train staff will undergo extensive training. A British-registered Doctor travels on board every one of our luxury train journeys, providing further peace of mind.

» Experienced & knowledgeable Tour Managers
We are proud to have an incredibly experienced Tour Management team operating on all our trains, selected for their linguistic and organisational abilities, allowing you to relax and enjoy your rail cruise with us. Many have worked with us for over ten years and can offer you their invaluable knowledge of the destinations that we serve. While they would much prefer to meet you in person on one of our tours, we are bringing their expertise and charm to you virtually for the time being, via our live webinars. To view our upcoming schedule and access their recent presentations, click below.

Online lecture schedule


» All-inclusive and hassle free
As far as possible, our tours are all-inclusive with no hidden extras. Starting from the moment you arrive, to the time you depart, our attentive and professional team will take care of everything for you. The only additional items you may need to budget for include international flights, insurance, visa costs and personal expenses, such as laundry and selected drinks from the Bar Lounge Car. To discover all of the elements included within the tour price, plus a detailed overview of our private train accommodation and on board experience, download one of our new 2021 e-brochures.

Download a brochure